Warranty Information for Whitehill Direct
RECYCLED PLASTIC PRODUCTS
1. WARRANTY AND DURATION
Subject to any additional terms, conditions or exclusions contained in the applicable version of Whitehill Direct warrants that on delivery, and for a period of 20 years from the date of delivery of the product (the “Warranty Period”), the Whitehill Direct recycled plastic products stated to come with 20 years warranty shall be delivered free of material defects in design, material and workmanship.
The colour of any of these recycled plastic products and any changes thereto over time is not a part of this warranty. Whitehill Direct expressly disclaims any warranty or liability in respect of variations or changes of colour to any recycled plastic products delivered to the customer.
2. MATERIAL PROPERTIES OF RECYCLED PLASTIC PRODUCTS
Whitehill Direct recycled plastic products may show variations in colour and dimensions (with a fluctuation of up to +/- 1.5%).Whitehill Direct recycled plastic products may vary in surface finish and show production-related textured surfaces, inclusions, and cavities. Due to this, the given weight, dimensions, colour and surface finish are approximate only and do not form part of this warranty. Due to the manufacturing process of recycled plastic, shades may vary. As a result of variations in the raw material mix, colour deviations are more likely to appear.
For further details, see the applicable version of the GT&Cs.
3. WARRANTY CONDITIONS
Subject always to any further conditions contained in the applicable version of GT&Cs and any exclusions, Whitehill Direct shall at its option replace and/or repair and/or refund Whitehill Direct recycled plastic products after a thorough inspection, should our goods be found to be defective during the Warranty Period in spite of proper installation, application and use.
Installation and application of Whitehill Direct recycled plastic products according to assembly and installation instructions are a prerequisite for warranty adjustments.
Any reimbursements of transport costs, installation, re-installation, consequential damage, disassembly, or other costs are excluded from this warranty and the customer shall be soley responsible for the costs of same.
4. WARRANTY HANDLING
For correct and speedy processing in case of a warranty claim, please contact Whitehill Direct in writing during the Warranty Period and include the following documentation:
» a copy of the invoice
» a detailed description of the defect
» photos and/or a sample of the faulty Whitehill Direct recycled plastic products
For more information on how a warranty claim will be processed, see the applicable version of the GT&Cs.
5. EXCLUSION OF WARRANTY
In addition to any exclusions or restrictions which are set out in the applicable version of the GT&C’s, the following items do not constitute warranty claims:
(a) defects that can be ascribed to normal wear and tear;
(b) defects such as discolouration and expansion caused by weather and climatic conditions;
(c) defects caused by actions of the customer or third parties (improper use and assembly, modification of the product, use of parts from other suppliers, inappropriate transport, packaging, and storage);
(d) damage and/or destruction (whether intentional or unintentional) caused by the actions of the customer or third parties.
6. PRODUCTS NOT BENEFITTING FROM 20 YEAR WARRANTY
In addition to any other excluded Whitehill Direct recycled plastic products set out in the applicable version of the GT&C’s, the following Whitehill Direct recycled plastic products do not benefit from the 20 year warranty set out herein:
(a) second quality and remaining stock sales (warranty for these Whitehill Direct recycled plastic products is restricted to 12 months from the date of delivery);
(b) custom-made Whitehill Direct recycled plastic products, industrial profiles, finished parts and systems (warranty for these Whitehill Direct recycled plastic products is restricted to 12 months from the date of delivery);
(c) goods not manufactured by Whitehill Direct.
(d) reinforced posts (warranty for this product is restricted to 5 years from the date of delivery).
7. PLACE OF JURISDICTION
The place of jurisdiction and governing law of this warranty shall be as set out in the applicable version of the GT&Cs.