Delivery Information

Many items are offered with delivery included except where stated on the website.

Whilst we endeavour to meet our clients delivery requirements it should be noted that the following will apply to all our deliveries.

All deliveries unless otherwise stated are made by our standard delivery service.
Palletised deliveries require a signature on receipt, are kerbside only and additional information on the receipt of these items will be supplied by email prior to delivery date.

Deliveries are carried out by 3rd party delivery companies and will be on a non timed service and will require a signature on receipt.
Any access restrictions should be notified by email to our offices at time of order, any cause for a redelivery due to access problems will incur additional charges.

All offshore locations are carriage extra and are not included in the delivery paid offer.

Locations beyond Central Belt Scotland are liable for additional charges to be confirmed at time of order.
We can offer timed and special delivery services however these will be liable to a surcharge and should be verified and agreed before any delivery takes place.

Further details on acceptance of goods is outlined below.

Delivery Conditions

Any date or time given by the Seller to the Buyer for the delivery of Goods is an es-mate only and shall not be binding on the Seller.

However the Seller will use its reasonable endeavours to adhere to such date or time. Provided it uses such endeavours, the Seller shall not be liable for any loss or damage arising from failure to adhere to such date or time, including in the case of delayed or cancelled deliveries. The Goods will be delivered to the address set out in the delivery note only and the Buyer will be responsible for employing the correct means to safely off-load the Goods. Where required, special off-shore delivery shall be agreed in writing between the Buyer and Seller prior to delivery. The Goods will be at the Buyer’s risk once delivered and accepted by the Buyer. For the purposes of this Clause, the Goods will be deemed delivered and accepted once the consignment of Goods is signed for by the Buyer. The Seller shall not be liable for any loss or damage arising from delay in production or delivery of any Goods or failure to fulfil any of its obligations to the extent that such delay or failure is caused wholly or in part by fire, strikes, lock-outs, floods, accidents, machine breakdown or any other circumstances, causes or conditions (whether similar or different to those just mentioned) outside the reasonable control of the Seller.

Claims & Returns

Non-delivery of any consignment within five days of the date of the Seller’s invoice must be no-fied to the Seller in wri-ng. Inspec-on of Goods immediately on arrival is advised. Damage or short delivery must be no-fied to both the Seller and the carrier in wri-ng at point and -me of delivery, and the carrier’s note should be endorsed accordingly. The Contract will be legally binding and accordingly the Buyer’s order (once accepted by the Seller) may not be cancelled and Goods may not be returned to the Seller for any reason whatsoever without the Seller’s prior wriUen agreement. Such agreement will be in the absolute discre-on of the Seller, and if the Seller agrees to cancella-on of an order or return of any Goods then such agreement will be subject to the Seller’s Returns and Cancella-on Policy in force at the -me. Without limi-ng the
scope of such Policy, Goods will have to be returned at the cost and risk of the Buyer, and the Seller reserves the right to levy handling and re-stocking charges.